Our A-One cloud-based call center CRM software is a new generation software to scale up your business, improve customer experience, streamline call center operations, increase sales, track your agents and sales team’s increase overall business efficiency and productivity.
To meet the calling solution of businesses to their customer, A-One Call Center software is developed in the perfect way to manage and facilitate customer service operations to handle incoming and outgoing calls over the phone. With call center software you can improve customer service and overall operation of the business.
Our calling software solution has many features such as Automatic Call Distribution (ACD) auto call dialer, automated call routing, interactive voice response ( IVR), gathering caller information, computer telephony integration, Call matrices analyses, autoresponders to repetitive queries, call recording and monitoring, real-time reporting, omnichannel support, and customer relationship management.
Call centers provide different types of services to meet the needs of businesses and customers. But 2 types of services are most widely used inbound, and outbound, each category has specific functions and features.
Customer service and support provided by call centers, focusing on handling inquiries, issues, and complaints and assisting customers regarding goods and services to maintain customer satisfaction and overall business reputation.
Offering troubleshooting and support for any technical assistance related to products or services.
Assisting in customer orders, tracking customer orders, cancellations, and returns of orders.
Assisting in customer's billing inquiries, processing payments, solve payment-related issues.
Managing customer interactions and reservations of hotels, flights, and other bookings.
It is essential to have a properly structured approach to accurate response providing details information about products and services and sorting questions and answers.
Handling any emergency call response such as roadside assistance
With Outbound Cool calling campaigns generate new leads, promote your products and services, and close the deal.
Many businesses aim to expand their business and drive more sales through outbound calling, it is identifying potential customers to generate leads
With outbound calls businesses conduct surveys and gather data for market trends and feedback.
Setting appointments for the sales team, technicians, and other business needs.
Call center software used by debt collection agencies to Follow up with customers to collect outstanding payments.
When choosing the best call center software in Dubai consider the following factors.
Determine what specific need of your business and the outcome you aim to achieve, such as improved customer satisfaction, reduced wait times, or cost savings.
Ensure the solution can grow your business and handle increasing call volumes
Understand if the solution can integrate seamlessly with your current systems.
Evaluate the ease of use for both agents and customers.
Consider the total cost of ownership, including implementation, maintenance, and any additional fees.
What is the supplier's level of support and training?
Choosing the Best Calling CRM software in Dubai can enhance your business operation and empower your employees to manage customer interactions efficiently, streamline the sales process increase productivity, and drive more sales.
Dialing phone numbers manually causes mistakes and a waste of time. with Autodialer your team can make calls directly from a list through a web browser and mobile app in just one click. It increases productivity saves time and increases the number of calls per day in a professional way.
The automated Call logging system in the call center solution automatically logs all call activities captured such as call recordings, call notes, follow-up, incoming and outgoing calls, call duration date, and time, so with this feature, you will not miss any important details and can get all data and history easily In one click.
Manage your data in one place in a single click view all your customer data including profile details, old history, and purchase records access the entire history in a single dashboard.
A good calling CRM software should be compatible with mobile phones and offer mobile apps or responsive designs for users to make and receive calls from mobile phones everywhere.
Call recording is a good feature for employee training because you can track, check, monitor, and improve the calling quality and train your employees with time. Our A-One Call Center CRM software automatically records all outbound and inbound calls for evaluation and quality assurance.
IVR stands for Interactive Voice Response, which allows callers to automatically route incoming calls to the appropriate agent based on customer input or pre-defined criteria to route their calls Efficiently and direct calls to the right agents for resolving common queries automatically with the IRV system.
You can set up an international phone number in the call center CRM software according to your target country. Each CRM software provider has a different international phone number and location.
The software should provide robust reporting and analytics tools to generate real-time insights into call performance, conversion rates, call trends, and other key metrics. Customizable dashboards and reports help users track progress and make data-driven decisions.
A calling CRM software should offer advanced lead management capabilities to track the leads effectively. It should allow users to segment leads, assign follow-up tasks, and set reminders to ensure timely and personalized follow-ups.
If the CRM system has follow-up and reminder features, you will never miss a follow-up with a customer or lose leads and customers. In our CRM system reminders can be set for specific times, dates to schedule a call, and emails. Using all reminder and follow-up features improves agents and customer satisfaction, increases engagement ratio, and builds up strong customer relationships. Receive reminders through app notifications, email, SMS, WhatsApp, and calendar alerts.
CRM stands for Customer Relationship Management. It is a software that helps businesses manage their interactions and relationships with their customers.
CRM software can perform various functions, including storing customer information, tracking customer interactions, managing sales leads, automating marketing campaigns, and providing analytics and reports on customer data.
CRM software can benefit a call center by providing a centralized database of customer information, allowing agents to access customer details and interaction history in real time. It can also help streamline call routing, track call metrics, enable automated dialing, and improve customer satisfaction through personalized interactions.
Call Center CRM software is scalable and can be used by businesses of any size, from small businesses to large enterprises.
Some important features to consider include integration with call center telephony systems, real-time call monitoring and analytics, customer interaction history tracking, lead management, automated workflows, and easy-to-use interfaces for agents.
Yes, many CRM software solutions offer integration capabilities with other business systems such as telephony systems, email platforms, marketing automation tools, and helpdesk software.
The cost of CRM software for call centers can vary depending on the features and functionalities offered, the number of users, and the deployment model (cloud-based or on-premises). It is best to contact CRM software vendors directly for accurate pricing information.
Yes, training is typically required to effectively use CRM software. CRM vendors usually provide training resources, documentation, and support to help users get the most out of the software
Yes, CRM software can help improve call center performance by providing agents with access to relevant customer information, optimizing call routing, automating processes, and providing insights through analytics and reporting.
