Call Center Solutions Dubai
Choose Our Best Calling Software for Your Business Growth
Our A-One cloud-based Call Center Solution Providers in Dubai, UAE, scale up your business, call tracking, and contact management to improve customer experience, streamline call center operations, track and manage call management to increase sales, and track your agents and sales team to increase overall business efficiency and productivity.
Auto dialer Option
Automated Calls & SMS System
Central Data Hub
Customer Journey
Follow-up Reminders
Multi-level IVR Integration
Call recording
International phone numbers
Call Analytics Reports for analysis
Mobile App
Best Call Center CRM Software in Dubai, Abu Dhabi, UAE
A-ONE CALL CENTER SOFTWARE is designed and developed as per the Dubai market standard, incorporating emerging technologies and integrated intelligent modules for the latest features and real-time insights. To meet the calling solution of businesses to their customer, A-One Call Center software is the perfect solution to manage and facilitate customer service operations to handle incoming and outgoing calls over the phone. With call center software, you can improve customer service and overall operation of the business. Our calling software solution has many features, such as Automatic Call Distribution (ACD), auto call dialer, automated call routing, interactive voice response ( IVR), gathering caller information, computer telephony integration, Call matrices analysis, autoresponders to repetitive queries, call recording and monitoring, real-time reporting, omnichannel support, and customer relationship management.
Industries Used Our Call Center Solutions Dubai and Abu Dhabi.
Real Estate Call Center
Transportation & Logistics
Medical call center software
Facility Management Call Center Solution
Banking Sector Call Center CRM Software
Immigration Company
Hotel
Construction Companies
Law Firm Call Center
Travel Agency Call Center
Hospital Call Center Solution
School Managment CRM
Cleaning Business
Call Center Businesses
Restaurant CRM Software
Healthcare
Understanding the Purpose of Call Center Solutions Dubai
Call centers in dubai provide different types of services to meet the needs of businesses and customers. But 2 types of services are most widely used inbound, and outbound, each category has specific functions and features.
Inbound Call Center Services
Customer Service and Support
Customer service and support provided by call centers, focusing on handling inquiries, issues, and complaints and assisting customers regarding goods and services to maintain customer satisfaction and overall business reputation
Technical Support services
Offering troubleshooting and support for any technical assistance related to products or services.
Order and Transaction Support
Assisting in customer orders, tracking customer orders, cancellations, and returns of orders
Billing and Payment Support Assistance
Assisting in customer's billing inquiries, processing payments, solve payment-related issues.
Reservation and Booking Services
Managing customer interactions and reservations of hotels, flights, and other bookings.
Product Information Requests
It is essential to have a properly structured approach to accurate response providing details information about products and services and sorting questions and answers.
Emergency Response Services
Handling any emergency call response such as roadside assistance
Outbound Call Center Services
Telemarketing and Sales
With Outbound Cool calling campaigns generate new leads, promote your products and services, and close the deal.
Lead Generation
Many businesses aim to expand their business and drive more sales through outbound calling, it is identifying potential customers to generate leads
Market Research and Surveys
With outbound calls businesses conduct surveys and gather data for market trends and feedback.
Appointment Setting
Setting appointments for the sales team, technicians, and other business needs.
Debt Collection Agency
Call center software used by debt collection agencies to Follow up with customers to collect outstanding payments.
How to Choose the Right Call Center System in Dubai, UAE
When choosing the best call center system in Dubai, consider the following factors.
Business Needs and Goals
Determine what specific need of your business and the outcome you aim to achieve, such as improved customer satisfaction, reduced wait times, or cost savings.
Scalability
Ensure the solution can grow your business and handle increasing call volumes
Integration Capabilities
Understand if the solution can integrate seamlessly with your current systems.
User Experience
Evaluate the ease of use for both agents and customers.
Cost
Consider the total cost of ownership, including implementation, maintenance, and any additional fees.
Vendor Support
What is the supplier's level of support and training?
Some of the key Features of A-One Calling CRM Software in UAE
Choosing the Best Calling Call Center Solutions in Dubai can enhance your business operation and empower your employees to manage customer interactions efficiently, streamline the sales process, increase productivity, and drive more sales.
Autodialer Calling option
Dialing phone numbers manually causes mistakes and a waste of time. with Autodialer, your team can make calls directly from a list through a web browser and mobile app in just one click. It increases productivity, saves time, and increases the number of calls per day in a professional way.
Automated Call logging
The automated Call logging system in the call center solution automatically logs all call activities captured such as call recordings, call notes, follow-up, incoming and outgoing calls, call duration date, and time, so with this feature, you will not miss any important details and can get all data and history easily In one click.
Manage Central Data Hub
Manage your data in one place in a single click view all your customer data including profile details, old history, and purchase records access the entire history in a single dashboard
Follow-up Reminders
If the CRM system has follow-up and reminder features, you will never miss a follow-up with a customer or lose leads and customers. In our CRM system, reminders can be set for specific times, dates to schedule a call, and emails. Using all reminder and follow-up features improves agent and customer satisfaction, increases engagement ratio, and builds strong customer relationships. Receive reminders through app notifications, email, SMS, WhatsApp, and calendar alerts.
Automatic Call Recording
Call recording is a good feature for employee training because you can track, check, monitor, and improve the calling quality and train your employees over time. Our A-One Call Center CRM software automatically records all outbound and inbound calls for evaluation and quality assurance.
IVR Integration
IVR stands for Interactive Voice Response, which allows callers to automatically route incoming calls to the appropriate agent based on customer input or pre-defined criteria to route their calls efficiently and direct calls to the right agents for resolving common queries automatically with the IVR system.
International phone numbers
You can set up an international phone number in the call center CRM software according to your target country. Each CRM software provider has a different international phone number and location.
Reporting and analytics
The software should provide robust reporting and analytics tools to generate real-time insights into call performance, conversion rates, call trends, and other key metrics. Customizable dashboards and reports help users track progress and make data-driven decisions.
Lead management
A calling CRM software should offer advanced lead management capabilities to track the leads effectively. It should allow users to segment leads, assign follow-up tasks, and set reminders to ensure timely and personalized follow-ups.
Mobile App CRM
A good calling CRM software should be compatible with mobile phones and offer mobile apps or responsive designs for users to make and receive calls from mobile phones everywhere.
Key Features of Our CRM for Real Estate Investors
A-ONE Call Center Software is designed with the best technology to integrate easily with the other CRM software and tools that your business already uses, ensuring smooth data flow and effortless communication across all platforms. Starting from capturing leads, managing customer interactions, or tracking sales activity, our system centralizes everything in one place.
Integrations That Connect with A-ONE:
· Lead Capture from Multiple Channels – Automatically collect leads from different channels like your website, landing pages, and digital ads, etc.
· Google Sheets & Google Forms – Instantly sync form submissions and call records into your CRM.
· Facebook Lead Ads – Capture social media leads in real-time and assign them directly to your agents for follow-up.
· WhatsApp, Email & SMS Platforms – Manage all conversations within a single dashboard.
· Other Custom Integrations (API Support) – Connect with ERP, POS, payment gateways, appointment systems, and more based on your business needs.
Why Businesses Need Call Center Software
More Customer Connections
Less effort and easier to handle thousands of calls without missing any.
Better Team Performance
It improves performance, monitors agents, and supports the team in real time.
Faster Response Time
Increase customer response rate by 60% with instant call routing.
No Missed Leads
Get automatic alerts and notifications for missed or follow-up calls.
Accurate Reports
Track every call, outcome, and agent activity to see what they are doing.
Smart Call Routing
Connect calls to the concerned person every time.
Remote Friendly
Agents and teams can work from anywhere using our cloud-based call center software.