Privacy Policy

Every individual and business that works with A-One Web Design is important to us. We are committed to protecting your privacy and handling your personal and business information with transparency, security, and care. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your data when you interact with our website or use our services.

Introduction

A-One Web Design (“A-One,” “we,” “our,” or “us”) is a Dubai-based web design, software, and digital marketing agency operating from Business Bay. We’ve been building websites and running campaigns for clients since 2010, and protecting the data you share with us is part of that job.

This policy explains what personal data we collect through webdesignindubai.com and through our client work, why we collect it, who we share it with, and the rights you have over it. It is written to comply with:

UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL)
Dubai Data Law (Law No. 26 of 2015)
UAE Cybercrime Law (Federal Decree-Law No. 34 of 2021)

Who We Are (Data Controller)

A-One Web Design

Aspect Tower, Business Bay, Dubai, UAE

Email: info@webdesignindubai.com

Phone: +971 54 347 0278

Who This Policy Covers

This policy applies to:

Visitors browsing www.webdesignindubai.com
People submitting an inquiry, quote request, or WhatsApp message
Active and past clients we deliver projects for
Job applicants who apply through our careers page or by email
Newsletter subscribers who opt in

Personal Data We Collect

We only collect what we actually need to respond to you, run your project, or process an application.

Category	What We Collect	When
Contact & inquiry data	Name, email, phone number, company name, message details	Contact form, quote request form, WhatsApp chat
Client & project data	Business details, brand assets, hosting/domain access you provide, project requirements, and files	During onboarding and throughout project delivery
Career application data	CV/resume, work history, portfolio links, contact details	Careers page submissions or email applications
Newsletter data	Email address	Newsletter opt-in on the website or blog
Technical & usage data	IP address, browser type, device type, pages visited, referral source	Automatically, through cookies and analytics

What We Do NOT Collect:

We do not collect Emirates ID, passport, or other government ID numbers unless a specific engagement requires it by law, and only with your explicit consent

We do not collect payment card details directly on the website — invoicing is handled through email.

We do not collect sensitive personal data such as health, religious, or biometric information

Cookies and Tracking Technologies

We keep tracking to what actually helps us understand and improve the site.

Technology	Purpose	Type
Essential cookies	Site functionality, form security, load balancing	Essential
Google Analytics, GSC	Understand site traffic and page performance	Analytics
Meta (Facebook) Pixel	Measure the performance of our own ad campaigns	Marketing
WhatsApp Business chat	Enable direct chat and pre-filled inquiry messages	Functional

You can block or delete cookies at any time through your browser settings. Blocking essential cookies may affect how forms and chat features work on the site.

How We Use Your Data

Responding to inquiries and quote requests
Scoping, delivering, and supporting your web design, development, or marketing project
Sending project updates, invoices, and support communications
Improving our website content, structure, and user experience
Sending marketing updates, only where you’ve opted in
Reviewing job applications for open or future roles

We do not send marketing emails or newsletters unless you explicitly opt in.

Legal Basis for Processing

Under UAE PDPL, we rely on one of the following grounds for each type of processing:

Consent — for contact forms, WhatsApp chats, and newsletter sign-ups
Contract performance — for delivering and supporting a project you’ve engaged us for
Legitimate interest — for basic site analytics and security monitoring
Legal obligation — for records we’re required to keep, such as invoices

Data Sharing and Third-Party Service Providers

We do not sell or rent your personal data. We only share it on a need-to-know basis with:

Hosting provider:
Email delivery service:

Analytics and advertising platforms (Google, Meta), where these tools are active on the site

Invoicing/accounting software:

Legal authorities, only if required by UAE law or a court order

International Data Transfers

Some of our service providers (such as hosting or analytics platforms) may process data on servers located outside the UAE. Where this happens, we work with providers that maintain data protection standards consistent with UAE PDPL requirements. [confirm: confirm specific safeguards / provider locations if this needs to be stated more precisely]

Data Security

HTTPS encryption across the website
Restricted, need-to-know access to client project files and login credentials
Secure storage of any hosting, domain, or CMS access you share with us during a project

Data Retention

Data Type	Retention Period
Inquiry & quote form submissions	[confirm: retention period, e.g. 24 months]
Client & project data	Retained for the length of the engagement, plus [confirm: post-project retention period]
Career applications	[confirm: retention period, e.g. 6–12 months]
Cookie consent preference	Until you clear your browser data

Your Rights Under UAE PDPL

You have the right to:

Access — request a copy of any data we hold about you
Correction — ask us to correct inaccurate or outdated data
Deletion — request that we delete your personal data
Objection — object to certain types of processing, such as marketing
Withdraw consent — at any time, without affecting processing already carried out

To exercise any of these rights, email us at info@webdesignindubai.com.

Children’s Privacy

Our services are directed at businesses and individuals aged 18 and over. We don’t knowingly collect personal data from children. If we become aware that we’ve collected data from a minor without appropriate consent, we’ll delete it promptly.

Marketing Communications and Opt-Out

We only send newsletters or marketing emails to people who’ve opted in. Every marketing email includes an unsubscribe link, and you can also opt out at any time by emailing info@webdesignindubai.com.

Third-Party Links

Our website may link to external sites, including client portfolio projects and our social media profiles. We aren’t responsible for the privacy practices of those third-party sites, so we’d recommend reviewing their own policies.

Changes to This Policy

We may update this Privacy Policy from time to time as our services or legal obligations change. The “Last Updated” date at the top of this page reflects the most recent revision. Continued use of our website after changes means you accept the updated policy.

Governing Law and Jurisdiction

This Privacy Policy is governed by the laws of the United Arab Emirates. Any disputes arising from it fall under the exclusive jurisdiction of the Dubai Courts.

Contact Us

For any privacy-related questions or requests: